Terms of Use

1. Introduction

Welcome to Excel Property Group. By using our website and our services, you agree to comply with and be bound by the following terms and conditions of use. These terms apply to landlords, tenants, vendors, purchasers, and website visitors alike. If you do not agree with these terms, please do not use our website or services.

2. About Us

Excel Property Group is a property management, lettings, and sales agency based at 870 Alum Rock Road, Birmingham, B8 2TY. We provide services to landlords, tenants, property owners, and purchasers across Birmingham and the wider West Midlands.

3. Our Services

We offer the following services, each subject to separate written agreements:

• Property management — Full or partial management of rental properties on behalf of landlords.
• Lettings — Tenant sourcing, referencing, and tenancy setup.
• Property sales — Valuations, marketing, viewings, and sales progression.
• Compliance & safety — Gas safety, EPCs, EICRs, and alarm checks.
• Maintenance & repairs — Coordination of routine and emergency repairs via vetted tradespeople.

The specific terms of any service engagement will be set out in a separate written agreement between you and Excel Property Group. These website terms do not override or replace those service agreements.

4. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Excel Property Group or its content suppliers and is protected by copyright laws. The Excel Property Group name and logo are registered trademarks. You may not reproduce, distribute, or otherwise use any content from this website without our prior written permission.

5. Use of the Website

You may use this website for personal and non-commercial purposes, including enquiring about our services and viewing property listings. You may not:

• Use the website in any way that breaches applicable laws or regulations
• Attempt to gain unauthorised access to any part of the website or its systems
• Submit false, misleading, or fraudulent information through our contact form
• Reproduce, copy, or distribute any content from the website for commercial purposes without our permission

6. Property Listings

We make every effort to ensure that property information on this website is accurate, but we do not warrant that it is error-free or complete. Property descriptions, measurements, and photographs are provided as a guide only and do not constitute a formal offer. Prospective tenants and purchasers should verify all details independently before making a decision. We comply with the material information requirements under the Consumer Protection from Unfair Trading Regulations 2008.

7. Privacy Policy

Your use of this website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal data in accordance with the UK Data Protection Act 2018 and UK GDPR.

8. Limitation of Liability

Excel Property Group shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website, including without limitation, loss of profits, data, use, goodwill, or other intangible losses. This does not affect any liability that cannot be excluded under applicable law.

9. Complaints

We are committed to resolving complaints promptly and fairly. If you have a complaint about our service, please contact us first at info@excelpropertygroup.co.uk and we will follow our internal complaints procedure.

10. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We may update these terms from time to time. We will notify you of any significant changes by posting the updated terms on this page. We recommend reviewing this page periodically.